Terms of sale — Europe shop

These terms govern purchases of roasted coffee in the Europe shop at legados.co. By paying for an order, you accept them. Sales to businesses are governed by the commercial offer and the contract agreed between the parties.

1. Seller

Asociación Campesina LEGADOS · Registered address: Taminango, Nariño, Colombia · [email protected] · WhatsApp +57 311 777 4467.

Orders are shipped from France.

2. How the group order works

The Association exports the coffee in consolidated shipments to France and delivers it from there to each buyer. That is why the Europe shop works as a group order:

• Each shipment has a minimum to ship and a maximum capacity, in kilos. You will see them in the shop, together with the progress and the closing date.
• While the shipment is open, you pay when you place your order.
• The coffee ships when the total of the orders reaches the minimum.
• Once the capacity is full, the shipment closes. You can still place your order: it is registered without payment and we will email you when the next shipment opens. Registered orders have no reserved capacity: in the new shipment they are handled in the order in which they are paid.
• If your order does not fit in the remaining capacity, you choose between reducing it until it fits or registering it in full for the next shipment.
• Once the minimum is reached, the estimated delivery time is 2 weeks to 1 month.

3. Prices and delivery

• Prices are in euros and include VAT. They cover the coffee, shipping from Colombia to France, and customs duties, taxes and customs fees. You will not have to pay anything else when you receive your order.
• Delivery from France is added to this price, calculated according to your country, the weight of your order and the delivery method: at a Mondial Relay pickup point or to your home, depending on what is available for your country. You will see it in the cart before paying.
• If there is no delivery rate for your country or for the weight of your order, you will not be able to pay online: write to us at [email protected].
• Payment is processed by the payment provider shown in the cart. The Association does not receive card or account details.
• With a pickup point, we deliver to the point you choose when paying; with home delivery, to the address you give.

4. Collection at the pickup point

• When your order reaches the pickup point, Mondial Relay will notify you. Collect it within the time stated in that notice, with whatever is requested there.
• If you do not collect it in time, the parcel comes back to us. Please write to us at [email protected] within 7 days after the collection period ends to arrange redelivery. You pay for the new delivery, at the current rate for your country, weight and delivery method.
• If you write to us after that period, we will let you know the options available.

5. Facilitator code

• With a facilitator code you get 5% off participating products; Etoile 1 kg and Etoile 2.5 kg are not included. It is applied when you pay, appears as a line in your order and does not cover delivery.
• The discount cannot be combined with other offers. A code that is no longer valid gives no discount.
• Facilitator points are added once the shipment leaves Colombia: 1 point for every euro paid for participating products, after the discount and excluding delivery, rounded to the nearest whole number per order. They can only be redeemed for coffee, according to the points table in force at the time of redemption, within a group order (the facilitator pays for delivery); every size in the shop can be redeemed, including those not eligible for the discount. They expire 12 months after being added; the oldest points are used first in each redemption. They cannot be exchanged for money or transferred. If an order is refunded, its points are cancelled, even if they had already been added.

6. Refund if the minimum is not reached

If the minimum has not been reached 1 month after the date of your paid order, we will refund the total amount paid, coffee and delivery, within the following 2 weeks, using the payment method applicable in your country. Orders registered without payment involve no charge and no refund.

7. Right of withdrawal

You may withdraw from your purchase, without giving any reason, from the time you pay until 14 calendar days after you receive your order.

• If your order has not yet shipped, we refund the total amount paid.
• If it has already shipped, you can only withdraw for the packages whose original seal is intact. Coffee is a sealed product that cannot be returned once opened, for hygiene reasons.

How to withdraw: within this period, write to [email protected] with the subject “Withdrawal” and your order number, or send us the form below. We will reply with the return address in France.

Return: you must send the packages within 14 days of your notice. The cost and risk of the return are borne by you.

Refund: we refund the price and the delivery cost you paid within 14 days of your notice, using the same payment method. If the order has already shipped, we may withhold the refund until we receive the packages or proof that you have sent them.

8. Damage, loss and guarantee

• Check your parcel when you collect it at the pickup point or receive it. If it arrives damaged, write to us at [email protected] with photos of the parcel and its contents. We ask you to do so within 48 hours of collection or delivery, as this allows us to make a claim with the carrier; telling us later does not make you lose your rights.
• If you do not receive your order within the estimated time, write to the same address.
• In either case, you choose between replacement of the affected coffee in the next Europe shop shipment or a refund, which we make within 14 days of your choice.
• You also have the 2-year legal guarantee of conformity provided by the law of your country.

9. Complaints and governing law

• For any complaint, write to [email protected] with the subject “Complaint” and your order number.
• These terms are governed by Colombian law. If you buy as a consumer and live in the European Union, you keep the protection of the mandatory rules of your country and may bring proceedings before its courts.

10. Changes

We will publish any changes here with their date. Each order is subject to the terms in force on the date you placed it. If prices or charges change, you will see this before paying.